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F.A.Q

1. What does Wilsondrugs.com offer?

  • www.wilsondrugs.com  offers you the best quality and huge range of herbal remedies and herbal food supplements to choose from. All our medicines and supplements are maufactures in our production facility under the strict supervision to ensure that all products met the best quality standards and are safe to consume.

2. Can I phone or fax my order?

  • No, orders are accepted only online after securing your payment through the credit card information submitted by you or through Paypal Accounts.

  • Our Online Payment Transactions are processed by Paypal.Com and CCnow.Com

3. What is the minimum and maximum purchase that can be made in

www.wilsondrugs.com?

  • There is no minimum purchase requirement. There is no maximum limit either. However, for your own safety against misuse of your credit card, we may require additional details before shipment.

4. Which credit cards does wilsondrugs.com Portal accept?

  • At present we accept MasterCard Visa, American Express and Discover credit cards only. But soon we will be coming up with host of other payment options.

5. Is my credit card number number secure?

  • Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by SSL encryption capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

6. Does wilsondrugs.com Portal use SSL encryption?

  • Yes. Our shopping-cart software runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers. While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Pay-Now button, we switch to Secure Mode in order to collect the billing and shipping information. All modern Web browsers support the SSL standard.

7. What is a Shopping Cart?

  • An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from any of our stores.

8. How do I feel sure that you have correctly registered the order placed?

  • After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you need any correction, you can email us before the items are shipped.

9. Are the items shipped as per the display on webpage?

  • The products will match the image on the website as the images have been taken from the actual packings of the products.

  • wilsondrugs.com , in its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control. At the same time www.wilsondrugs.com will make all possible efforts to make its services delightful for both the sender and the receiver of the gift. Note: Accessories shown (if any) are not a part of the product.

10. How much time do you take to deliver after the payment has been made?

  • Worldwide Delivery - For delivery of goods in 'Worldwide Delivery' section, the prices are accommodated to include the international shipping and handling charges. Shipping Time is 24 hours to 7 days depending upon the product availability. Transit Time is 7 to 15 days depending on the Address (Country)

11. Which shipping destinations do you support?

  • Worldwide Delivery - For delivery of goods in 'Worldwide Delivery' section, all the items are shipped to all the countries in the world.

12. Is delivery possible on Holidays and Sundays?

  • On Sundays and Public Holidays in India, no delivery of items through courier is possible. Deliveries will be made either on the previous day or the next day. In case of flowers/cakes/chocolates and a few select items, efforts are made to deliver even on Sundays / Holidays. But we do not commit on assured delivery on these days.

13. What is the mode of delivery?

  • Worldwide Delivery: For outside india we ship the items through Registered AIRMAIL That is either by EMS post or by Registered post (Depends upon which option you choose for shipping during payment.)  [Transit Time 7 to 15 Days]

14. My order is shown to be in 'Processing' state. What does it mean?

Your order passes through following states before it finally enters the 'Shipped' state:

  • Processing: This is the default status for your order and it comes as soon as order is placed.
  • Processed: Your order/payment has been approved by our payment gateway. We are ready with the product and the order will be executed as per your specifications.
  • Shipped: Your order has been successfully shipped from our end; or
  • Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

15. Cancellation and Refund

  • You can cancel an item before it enters the shipment process. Usually if you email us within 24 hours of placing the order, we will be able to cancel your item(s) and refund your card account.

16. How do I contact you regarding my order?

You can send a mail to our Customer Service Group at sales@wilsondrugs.com, info@wilsondrugs.com and we will only be glad to help you.


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